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Browse by category

  • General

    General questions regarding VirtualShield and our services.

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  • VPN

    Learn how to use and get the most out of VirtualShield's secure VPN service.

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  • IdentiSafe

    Learn how to use our new Identity Theft protection and Credit Monitoring service.

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  • Antivirus

    Learn how to use our brand-new Antivirus protection service

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Most Popular

  • 👉 VPN App Setup
  • 👉 Getting Started Guide
  • 👉 Supported Platforms
  • 👉 Using Personal Data Removal
  • 👉 How to Check for VPN Updates
  • 👉 Getting Started with VPN Protection
  • 👉 Connect to a Specific Location
  • 👉 How to Connect Automatically
  • 👉 How to Block Ads & Malware
  • 👉 Getting Started with Identity Monitoring

Common Questions

  • 👉 How much does it cost?
  • 👉 How many devices can I use?
  • 👉 What are the benefits and why do I need a VPN?
  • 👉 How do I apply a Coupon Code?
  • 👉 Are free VPNs really free?
  • 👉 How can I tell if I'm Protected?
  • 👉 Why are some websites blocked or not loading?
  • 👉 I use a secure web browser, do I still need a VPN?
  • 👉 What countries do you have servers in?

Help & Troubleshooting

  • 👉 Troubleshooting Installation Issues
  • 👉 Adding Users to your Family Plan
  • 👉 Resetting your Password
  • 👉 Changing your Password
  • 👉 Updating your Payment Method
  • 👉 Resetting your Network Settings
  • 👉 How to Configure your Email client
  • 👉 Troubleshooting Connection Issues
  • 👉 VirtualShield has detected Malware
  • 👉 Allow State Selection